Notice of Privacy Practices

At Wavecrest Assisted Living, we believe that protecting your privacy is a fundamental part of providing dignified care. This policy outlines how we handle your Protected Health Information (PHI), which includes any details regarding your physical or mental health, the care you receive, or the payment for that care.

As a provider in the New York State Medicaid-certified Assisted Living Program (ALP), we are legally required to maintain the security of your PHI and to provide you with this notice of our legal duties.

We typically use or share your health information in the following ways:

For Your Treatment: We share your PHI with the doctors, nurses, and aides who provide your care. For example, we coordinate closely with our on-site Licensed Home Care Agency to manage your medications and personal care.

For Our Operations: We use your information to run our facility, improve the quality of our care, and contact you when necessary.

For Billing & Payment: We use and disclose your PHI to bill and collect payment from health plans or other entities. As an ALP provider, this includes sharing necessary documentation with Medicaid to verify eligibility and reimbursement.

Admissions & Move-In: We use your medical and financial information to guide you through the transition into our community and ensure we are the right clinical fit for your needs.

We may also share your information in these specific situations:

Family & Friends: With your consent, we may share relevant information with a family member or friend involved in your care.

Public Health & Safety: We may share information for public health activities, preventing disease, or reporting suspected abuse or neglect.

Legal Requirements: We will share information if state or federal laws require it, including audits by the NYS Department of Health.

Medical Examiners: We may share PHI with a coroner or funeral director in the event of a death.

When it comes to your health information, you have specific rights:

Access: You can request a digital or paper copy of your medical record. We will provide this within 30 days.

Corrections: You can ask us to correct information that you think is incorrect or incomplete.

Communication Preferences: You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

Limits on Sharing: You can ask us not to use or share certain health information for treatment or our operations. We are not required to agree if it would affect your care.

Accounting of Disclosures: You can ask for a list of the times we've shared your information for six years prior to your request, including who we shared it with and why.

We reserve the right to change the terms of this notice. The new notice will be available upon request and posted on our website and in our facility.

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

For all privacy-related inquiries, please contact:

Privacy Officer
Wavecrest Assisted Living
242 Beach 20th St
Far Rockaway, NY 11691
Phone: (718) 471-5500
Attn: Stephania, Administrator